Capability Overview

Conversational AI brings together natural language understanding, retrieval augmented generation and orchestration patterns to deliver contextual, secure and efficient interactions across support, sales and internal productivity use cases.

Solution Components

• Intent & entity recognition with continuous learning loops
• Hybrid response generation (templated + generative)
• Context & memory management (session + profile)
• Secure tool / API calling & transaction hand-offs
• Conversation analytics & quality monitoring
• Human escalation & continuous improvement workflows

Business Outcomes